Refund policy
REFUND POLICY
Returns We accept returns within 7 days of delivery. To be eligible, items must be unused, in original condition, and in original packaging. E-bikes and e-trikes must have fewer than 10 miles on the odometer.
Non-Returnable Items
- Rental products and service fees
- Installed parts or accessories
- Items marked "Final Sale"
How to Initiate a Return Contact us at sales@ekingzz.com with your order number and reason for return. We'll respond within 2 business days with return instructions.
Local Returns (Preferred) Local customers are welcome to return items in person at our location. Please email sales@ekingzz.com to schedule a drop-off appointment before bringing your return in. In-person returns are processed on the spot.
Return Shipping For non-local returns, shipping costs are the customer's responsibility unless the item arrived damaged or defective.
Refunds Once your return is received and inspected, we'll notify you of approval or rejection. Approved refunds are processed to your original payment method within 5–7 business days.
Damaged or Defective Items If your item arrived damaged, email us within 48 hours of delivery with photos and your order number. We'll arrange a replacement or full refund at no cost to you.
Exchanges We only replace items that are defective or damaged. For a different model or color, please return the original item and place a new order.